We run your Dubai property so you do not have to

Snagging is a detailed inspection of a newly built property before you accept handover from the developer, recording every defect so the developer fixes it at their cost rather than yours. It matters because of when it happens: once you sign the handover documents, the defect list stops being theirs and starts being yours. A snagging report covers build quality and finishes, every electrical point, plumbing and drainage, the air conditioning run long enough to catch a unit that only fails after an hour, doors, windows and fitted items, and the common areas the unit is sold with access to. Developers in Dubai typically provide a defects liability period after handover, but the length and what it covers differ by developer and by contract, so read yours rather than assuming the standard.

Yes, and more buyers should. A snagging inspection on a resale purchase will not produce a list someone else has to fix, but it tells you precisely what condition you are buying in before you complete, which is worth knowing when the air conditioning or the water heater is the item in question. On a new build the report is leverage against the developer. On a resale it is information, and occasionally it is the reason to renegotiate.

Rent collected and transferred to you on the date the tenancy sets, maintenance logged, quoted, approved and invoiced with the paperwork attached, Ejari, DEWA, cooling and insurance kept current, periodic inspections reported with photographs, the tenant's calls at any hour coming to us rather than you, and the renewal opened ahead of the notice period rather than after it lapses. What stays with you as owner is the service charge to the building, major works such as air conditioning plant and water heaters, and the final call on any spend above a threshold you set. We put both lists in writing before you instruct us.

No. We take on properties that are already tenanted, whoever found the tenant. When we do, we start with a condition report and photographs, check the existing tenancy contract and Ejari registration and re-register either if it is wrong, and move DEWA, cooling and insurance onto our record so nothing depends on the previous agent still answering the phone. If the tenancy you already have was papered badly, it is better to find that out at onboarding than at the renewal.

Management is usually charged as a percentage of the annual rent, and the rate differs between agencies and with what the service actually includes, which is why a percentage on its own tells you very little. Ours is set out in writing before you instruct us, alongside exactly what it does and does not cover, so you can compare it against the property's real costs rather than against another firm's headline. What we would ask you to compare is not the fee but the net: what reaches your account after the service charge, the maintenance and any void.

The service charge is what the building or community bills the owner for maintaining shared areas, and it is paid by you as owner rather than by your tenant. It is calculated per square foot per year and approved by the Dubai Land Department's regulator, and it varies considerably between developments, which is exactly why it deserves checking before you buy rather than after. It is also the single largest gap between what a property is advertised to yield and what actually reaches you.

Yes, and most of the owners we manage for do. Rent is transferred to the account you nominate, maintenance is approved by you above a threshold you set and simply handled below it, and inspections come to you as reports with photographs rather than as a phone call when something has gone wrong. The team works in nine languages. What makes it work for an overseas owner is not the paperwork, it is that somebody on the ground actually picks up when the tenant calls.

We chase it, formally and on the record, and we tell you as it happens rather than at the point it has become a legal problem. Dubai's tenancy law routes disputes through the Rental Disputes Centre, and cases turn on documentation: the registered Ejari, the signed inventory from the move-in handover, the condition reports, and the written record of what was asked for and when. That is the real reason we insist on the inventory and the inspections. Recovering possession is measured in months rather than weeks here, so the work that avoids ever needing to is worth more than the work of doing it.

We arrange it, and you see the quote before we proceed on anything above the threshold you set. Every job comes back with the invoice and the paperwork rather than as a line on a statement, so you can see what was done and by whom. Below the threshold we simply handle it, because an owner in another time zone approving a twenty minute plumbing call is not a service, it is an inconvenience with extra steps.

Yes, and that is the right time to talk to us. We snag it before you accept handover so the defect list is drawn up while it is still the developer's to fix, collect the handover and record the condition with photographs, then either find a tenant or take over managing one you already have lined up. Coming to us at handover rather than afterwards is the difference between a defect list that costs the developer and one that costs you.