Privacy Policy
Last updated
House of Orange Real Estate L.L.C. ("House Of Orange", "we", "us") is a real estate brokerage licensed in Dubai. This policy explains what personal data we collect through www.houseoforange.ae, why we collect it, who we share it with, how long we keep it and the choices you have. It applies to everyone who visits the site, sends us an enquiry or applies to join our team.
Who we are
| Legal name | House of Orange Real Estate L.L.C. |
|---|---|
| Office | The Opal Tower, Office 110, Business Bay, Dubai, UAE |
| Office Registration Number (ORN) | 49865 |
| Trade licence | 1484735 |
| inquiry@houseoforange.ae | |
| Phone | +971 4 577 5319 |
We decide how and why your personal data is used, which makes us responsible for it under data protection law.
What we collect
Information you give us
- Enquiries: your name, email address, phone and WhatsApp number, your message, the property or project you asked about, your budget, a preferred viewing date and anything else you choose to tell us.
- Owner instructions: the property's community, type and size, and the price or rent you have in mind.
- Job applications: your name, contact details, career history, licence and visa status if you share them, and your CV.
- Conversations: what you tell us by phone, WhatsApp, email or in person.
Information collected automatically
- Usage data: the pages you view, how long you stay, the site that referred you, your browser and device type, and your approximate location at city level.
- Campaign data: if you arrive from an advertisement or a tracked link, we record the campaign details (UTM parameters and ad click identifiers) and keep them with your enquiry, so we know which channel brought it.
- Security data: your IP address is processed briefly to protect our forms from spam and abuse. It is not stored with your enquiry.
Information from others
- Property portals such as Bayut and Property Finder, when you contact us through them.
- Clients who introduce you to us.
- Developers, other brokers and conveyancers, when we act on a transaction that involves you.
- Official sources, when the law requires us to verify identity.
Why we use it
| Purpose | Legal basis |
|---|---|
| Replying to your enquiry and arranging viewings, valuations and calls | Steps you asked us to take before an agreement, and our legitimate interest in responding |
| Acting for you in a sale, purchase, rental or management instruction | Performing our agreement with you |
| Identity checks, source of funds checks and record keeping | Our legal obligations under UAE anti money laundering law and Dubai Land Department rules |
| Assessing job applications | Steps you asked us to take, and our legitimate interest in hiring |
| Measuring how the site performs and which channels bring enquiries | Your consent where the law requires it, otherwise our legitimate interest |
| Advertising on Meta and Google, including reaching people who have visited the site | Your consent where the law requires it |
| Protecting the site, our clients and our business | Our legitimate interest and legal obligations |
We never sell personal data.
International transfers
Some of our service providers store or process data outside the UAE, including in the European Union and the United States. When your data leaves the UAE, we rely on the provider's contractual and security commitments and on the transfer safeguards the applicable law recognises.
How long we keep it
| Data | How long |
|---|---|
| Enquiries that did not lead to a transaction | Up to 3 years after our last contact |
| Client and transaction records | For the period UAE anti money laundering law requires, currently at least five years after the transaction ends |
| Job applications | 12 months after the role closes, unless you agree to a longer period |
| Analytics data | No longer than 14 months |
After that, we delete the data or make it anonymous.
How we protect it
Every page is served over HTTPS. Access to personal data is limited to the people who need it. Our forms check every submission on our servers and are protected against spam and misuse from other websites. We do not write names, email addresses, phone numbers or messages into our server logs. No system is perfectly secure, so if a breach ever affects your data, we will tell you and the relevant authority as the law requires.
Your rights
Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, where they apply to you, the EU and UK General Data Protection Regulation, you can ask us to:
- give you a copy of your personal data
- correct it
- delete it
- restrict or object to how we use it, including for marketing
- transfer it to you or to another provider
- withdraw your consent at any time, without affecting what we did before
Email inquiry@houseoforange.ae. We reply within 30 days and may ask you to confirm your identity first. Some records we are required by law to keep, and we will tell you when that applies.
If you are unhappy with how we have handled your data, please tell us first so we can put it right. You can also complain to the UAE Data Office or, if you are in the European Union or the United Kingdom, to your local data protection authority, such as the Autoriteit Persoonsgegevens in the Netherlands or the Information Commissioner's Office in the United Kingdom.
Marketing
We contact you about the enquiry you made. We send market updates or new property information only if you asked for them, and every message tells you how to stop. You can also reply STOP on WhatsApp or tell your consultant.
Children
This site is not directed at anyone under 18, and we do not knowingly collect their personal data.
Changes to this policy
When we change this policy, we update the date at the top. If a change materially affects how we use your data, we will say so clearly on the site.
Contact
House of Orange Real Estate L.L.C., The Opal Tower, Office 110, Business Bay, Dubai, UAE. inquiry@houseoforange.ae, +971 4 577 5319.